Showing posts with label wave season. Show all posts
Showing posts with label wave season. Show all posts

Thursday, 22 February 2024

Royal Caribbean Increases Financial Guidance for 2024

Royal Caribbean Increases Financial Guidance for 2024

Independence and Symphony of the Seas in San Juan, Puerto Rico photo credit Spacejunkie2 Flickr

Royal Caribbean Group today provided an update on demand and updated its 2024 guidance.

The company said it continues to be very encouraged about the demand and pricing environment for 2024.

Since its most recent update on its Q4 2023 earnings call, the WAVE booking season has exceeded the company’s initial expectations, with the first five weeks of the year resulting in the best WAVE booking weeks in the company’s history.

“Bookings have been significantly higher than during the same period last year, with the back half of the year up by more than the front half. For 2024, all four quarters and all key products are booked ahead of the same time last year in both rate and volume. Consumer spending for onboard purchases continue to exceed prior years driven by greater participation at higher prices, indicating quality and healthy future demand,” the company said in a statement.

“Since our last earnings call, robust demand for our vacation experiences has significantly exceeded our initial expectations,” said Jason Liberty, president and CEO of Royal Caribbean. “As a result, we are increasing our 2024 guidance on stronger revenue outlook, and we expect to achieve all Trifecta goals in 2024. Trifecta marks an important milestone as we remain intensely focused on delivering a lifetime of vacations and priceless memories for our guests while delivering exceptional long-term shareholder value.”

As a result of the strong WAVE season, the company is increasing its 2024 Adjusted EPS guidance by $0.40 compared to its February guidance. For the full year, Adjusted EPS is now expected to be $9.90 to $10.10 driven by an increase in constant currency net yield growth of approximately 100 bps compared to the February guidance. Approximately $0.15 of the full year increase in adjusted EPS is driven by an improved revenue outlook for the first quarter of 2024. The company now expects to achieve all Trifecta goals in 2024.


Wednesday, 31 January 2024

Carnival: Wave Season Sales Exceeding Expectations

Carnival: Wave Season Sales Exceeding Expectations

Carnival Pride arriving in Liverpool UK, photo credit Spacejunkie2 Flickr Account.

Carnival Corporation announced that it has experienced an early and robust start to wave season (peak booking period), exceeding expectations, with bookings volumes since November hitting an all-time high.

According to a statement, for 2024, the company continues to have the best booked position on record, with both pricing (in constant currency) and occupancy considerably higher than 2023 levels.

The company said the first half of 2024 is almost fully booked and it said it believes its continued strong bookings momentum is expected to deliver outperformance during the year, offsetting the Red Sea rerouting impact.

Wednesday, 1 March 2023

NCLH Records Record-Breaking Wave Season

NCLH Records Record-Breaking Wave Season


Norwegian Cruise Line Holdings (NCLH) has entered 2023 with a record-booked position at a higher price, with each of its three brands experiencing "record-breaking" wave periods.

The Norwegian Cruise Line (NCL), Oceania Cruise and Regent Seven Seas Cruises parent has seen "very strong" demand so far in 2023, according to a recent trading update covering the fourth quarter and full year to 31 December 2022. 

 

The company entered the year with a cumulative booked position of approximately 62% for 2023, in line with previously outlined expectations and within the firm’s optimal 60% to 65% range, and at higher prices than 2019 at a similar point in time.

 

Booking volumes have accelerated in recent months buoyed by strong wave season demand, NCLH said, with its brands achieving several booking records in recent months.

 

As a result, the full-year 2023 cumulative booked position is ahead of 2019 levels inclusive of the company’s 19% increase in capacity.

 

NCLH expects this positive momentum to continue throughout the year, with occupancy expected to average 100% for the first quarter and is on track to reach "historical levels" for the second quarter.

 

As of 31 December 2022, the company’s advance ticket sales balance, including the long-term portion, was $2.7 billion, approximately 9% higher than the prior quarter and approximately 30% greater than at year-end 2019.

Tuesday, 3 January 2023

MSC Virtuosa the First Ship to Dock in Hamburg in 2023

MSC Virtuosa the First Ship to Dock in Hamburg in 2023

MSC Virtuosa arriving into Southampton Photo Credit Spacejunkie2 (Flickr)

The MSC Virtuosa was the first cruise ship to dock in Hamburg in 2023.

The MSC Virtuosa arrived in Hamburg on January 1, 2023, marking the beginning of this year’s cruise season. 

From January 8 to January 29, the ship will set course for the Canary Islands for three weeks. The ship will make calls in Rotterdam, Zeebrugge, Le Havre, Lisbon, Cadiz and Casablanca followed by visits to the Atlantic islands of Madeira, Tenerife, Gran Canaria and Lanzarote. On the way back to Hamburg, the MSC Virtuosa will call in La Coruna and Southampton.

The MSC Virtuosa will make several calls in Hamburg before April 16 turning around in the German port.

 In the summer of 2023, the cruise ship will then depart from Southampton, England for Norway or southern Europe. 

The MSC Euribia will then take over the trips to Hamburg from the MSC Virtuosa. In the summer of 2023, it will depart from Kiel and head to the Norwegian fjords. Throughout the 2023/2024 season, the MSC Euribia will return to Hamburg on a weekly basis.

The Port of Hamburg is expecting around 280 calls from cruise ships in 2023. The highlights in the port are the port birthday from May 5 to 7, 2023, and the Cruise Days from September 8 to 10, 2023. 

Sunday, 24 November 2019

Cruise lines brace for a downturn as presidential election looms

Cruise lines brace for a downturn as presidential election looms


Photo Credit: Elnur/Shutterstock

With less than a year to go until the 2020 presidential election, travel suppliers and sellers are bracing for the slowdown that typically accompanies an election year's commotion and distractions.
Every four years, sales run into headwinds as politicians and interest groups load up on ad time and consumers, especially in battleground states, are besieged with debates about the fate of the nation. 
And this time, the quadrennial cycle could be a doozy, as impeachment proceedings run parallel to the election campaign.
"It will be a very interesting Wave season, for sure," said John Chernesky, senior vice president for North American sales and trade marketing at Princess Cruises. 
Chernesky said Princess is taking steps to mitigate the anticipated pause in bookings momentum that has built up this year.
"I think at Princess we're seeing a good forward booking curve going into 2020, but we're not oblivious to the fact that, historically, there has been a business downturn in the election years," Chernesky said. "So we're trying to work with our trade partners as best we can to essentially base-load as much as possible into the [coming] year. 
"We know the marketing spend next year is going to be less effective than this year, because there's going to be so many distractions," Chernesky said.
In 2016, presidential candidates Donald Trump and Hillary Clinton spent $1.8 billion on the election, much of it for television ads, some of the same news, public affairs and sports programming favoured by cruise lines.
Eva Jenner, vice president of sales at Holland America Line (HAL), said what's true for Princess and HAL is true industrywide.
"We all are aiming at the same goal of base-loading and having a further [out] booking window than ever before," she said.
For agents, that means that some of the best pricing for 2020 is available now when consumer receptivity to the cruise line marketing message hasn't yet become blocked by political static.
"If nothing more, it might be a great year for consumers," said Michelle Fee, president of Coral Springs, Fla.-based Cruise Planners. "It's the travel advisor's job to let the consumer know, 'Hey, this is a great deal. You might not see this next year.' So we need to continue to be in the marketplace and get the word out."\
Although travel advisors have been aware of it for years, the presidential election-year slump in sales was documented in research by the Virtuoso travel network that it released at its Las Vegas conference in August.
Virtuoso found that U.S. travel sales grew an average of 14.3% in a year before a presidential election, but only an average of 2.9% in the year of an election. In 2016, sales actually fell 0.2%, after growing 15.4% the year before.
One reason for the slump, according to some, is the reluctance of consumers to make big-purchase decisions while economic uncertainty hangs in the air. Some support for that theory comes from data on auto and home sales.
Meyers Research, a real estate data firm, examined the past 13 presidential elections and found that home-sales activity dropped 15% in the November of an election year, versus 8% in the same month a year later.
And a 2016 study for Dealer.com, a site for car shoppers, found shopping behavior dropped 9% year over year in the months going into a presidential election in battleground states where no one candidate was a clear favourite.
James Grace, then director of analytics product management at the site, attributed some of the slumps to a spike in the cost of digital advertising, leading to fewer car ads and diminished shopping.
Sheer uncertainty could also factor into the presidential election-year slump. For example, travel sales in the U.K. have sputtered this year as the government has repeatedly tried and failed to resolve the terms of its exit from the EU.
But Fee said the daily combat between Trump and Democrats might have already caused consumers to tune out.
"If you look back historically, there are things that happened that used to shut our business down," Fee said. "If something would happen in Europe, it was six months before people would travel there." 
Not anymore, Fee said. “Today, we're numb to all of it, so they might be numb to the presidential election, too."
Fee is telling Cruise Planners agents to stay positive and stick to business. 
"I feel like we need to focus on people who we know travel through it all and who might be celebrating some kind of milestone," she said.
With newly developed analytics, agency groups such as Cruise Planners can find prospects celebrating a 25th wedding anniversary or a 60th birthday, for example. 
"They’re not going to wait until next year to go because of an election year," Fee said.
Another positive for agents that could help offset the election-year drag is a tsunami of new cruise ships. Twenty-one vessels are set to debut in 2020, including first vessels from new lines such as Virgin Voyages and the Ritz-Carlton Yacht Collection as well as the first ship with a roller coaster being rolled out by Carnival Cruise Line.
Doug Seagle, Seabourn's vice president of business development, said, "A good counter to everything that's going on in the world is that there's a lot of new product out there. New product raises consumer awareness and creates excitement. Our travel partners want to get that message out there so that it counters the negativity in the marketplace."

Thursday, 14 November 2019

MSC Cruises brand campaign to support Wave push

MSC Cruises brand campaign to support Wave push

MSC Cruises brand campaign to support Wave push


MSC Cruises is to launch a new brand campaign designed to support the trade during the peak Wave sales period.

Launching in January, the campaign – The Sea At Its Most – will appear on TV, in newspapers, on the line’s digital platforms and out-of-home displays.

Music to accompany the campaign has been created by Italian composer Ennio Morricone.

The line’s UK and Ireland managing director, Antonio Paradiso (pictured), said the campaign will help agents to “present cruise in a different way” to the customer.

Speaking as new ship MSC Grandiosa called in Southampton, he said: “The new brand campaign is supposed to support your daily business. You are travel agents, so you know the complexities of selling a cruise to customers.

More: MSC Cruises ‘very close’ to fulfilling UK market ambition

 MSC Cruises delays the opening of a private island

“We always have high expectations for Wave and in Q1 we have the opportunities to get the message out and we know that the customers are more willing to buy a holiday.

“Over the years, we have been challenging those misconceptions and stereotypes about the cruise industry. We always focus on the word ‘cruise’ but we forget we are selling a holiday.

“[The campaign] will help present cruise in a different way and reduce all those questions about what it is really all about.”

Earlier, chief executive Gianni Onorato outlined plans for the line to carry three million passengers in 2020 and hit 5.5 million by 2027, by which time 12 more ship is expected to have been added to the fleet.

“We will continue to build ships and be as innovative and creative as we can,” Onorato said.

Thursday, 21 February 2019

NCLH Reports Fourth Quarter and Full Year 2018

NCLH Reports Fourth Quarter and Full Year 2018

Norwegian Breakaway
Norwegian Cruise Line Holdings today reported financial results for the fourth quarter and full year ended December 31, 2018, as well as provided guidance for the first quarter and full year 2019.
“The team at Norwegian Cruise Line Holdings delivered a breakout year in 2018, once again generating industry-leading record financial performance.  Strong global demand for our portfolio of brands, the successful, record-breaking introduction of Norwegian Bliss and the flawless execution of our demand creation strategies drove our fifth consecutive year of double-digit earnings per share growth," said Frank Del Rio, president and chief executive officer.  “Building on this momentum, we entered 2019 in the best booked position in our Company’s history, with pricing above prior year’s record levels.  The strong start to this year’s WAVE season, coupled with our moderate in-year capacity growth and our solid booked position across our three brands, has us well-positioned to continue driving price throughout the year and into 2020, where we will also benefit from the first full year of sailings from Norwegian Encore and the addition of Regent’s Seven Seas Splendor.”
Highlights: 
  • The company generated GAAP net income of $954.8 million or EPS of $4.25.  Adjusted Net Income was $1.1 billion or Adjusted EPS of $4.92.
  • The company beat full-year Adjusted EPS expectations by $0.07, and surpassed the midpoint of its initial February 2018 Adjusted EPS guidance by $0.37, despite a $0.07 impact from unfavourable fuel prices.
  • Total revenue increased 12.2% to $6.1 billion. Gross Yield increased by 3.4%. 
  • Net Yield increased 3.5% on a Constant Currency basis, exceeding the Company’s initial February 2018 guidance by 150 basis points.
  • Achieved record gross Adjusted EBITDA Margin of 31.3%.
  • Adjusted ROIC increased to 11.0% from 10.1% the prior year.
  • Reached year-end Net Leverage target of low three times.
  • Authorized $1 billion, three-year share repurchase program and embarked on meaningful capital returns to shareholders by opportunistically repurchasing approximately $665 million shares under the previous and current program. Approximately $600 million remains available under the current authorization.
  • Record-breaking introduction of Norwegian Bliss, the first cruise ship specifically designed with features and amenities for the ultimate Alaska cruising experience.
  • Broke ground on new, state-of-the-art passenger terminal at PortMiami.
The full Year 2019 Highlights
  • Company’s 2019 booked position at an all-time high entering the year and at higher pricing.
  • Net Yield growth guidance on a Constant-Currency basis for full year and first quarter 2019 of 3.0% to 4.0% and approximately 2.5%, respectively.
  • Norwegian Joy to join record-breaking sister ship, Norwegian Bliss, in Alaska in spring 2019.
  • Norwegian Encore, the fourth and final ship in the tremendously successful Breakaway Plus Class, will join the fleet in the Caribbean in the fourth quarter.
  • Company reaffirms expectations to achieve its Full Speed Ahead 2020 targets provided at its 2018 Investor Day. 
The full Year 2018 Results
GAAP net income was $954.8 million or EPS of $4.25 compared to $759.9 million or $3.31 in the prior year.  The Company generated Adjusted Net Income of $1.1 billion or Adjusted EPS of $4.92 compared to $907.7 million or $3.96 in the prior year.  Strong growth in 2018 including an increase in GAAP EPS of 28.4% and Adjusted EPS of 24.2% follows strong 2017 growth of 19.1% and 16.1%, respectively, further demonstrating the Company’s continued underlying earnings power.
Revenue increased by 12.2% to $6.1 billion compared to $5.4 billion in 2017. This increase was primarily attributed to an 8.5% increase in Capacity Days due to the delivery of Norwegian Bliss in April 2018 and Norwegian Joy in April 2017, as well as strong organic pricing growth across all core markets.  Gross Yield increased by 3.4%. Net Yield increased 3.5% on a Constant-Currency basis and 3.7% on an as reported basis.
Cruise operating expense increased by 10.2% in 2018 compared to 2017, primarily due to an increase in Capacity Days.  Gross Cruise Costs per Capacity Day increased by 2.7%.  Adjusted Net Cruise Cost Excluding Fuel per Capacity Day increased 2.6% on a Constant-Currency basis and 2.9% on an as reported basis.
Fuel price per metric ton, net of hedges increased to $483 from $465 in 2017.  The Company reported a fuel expense of $392.7 million in the period. 
Interest expense, net was $270.4 million in 2018 compared to $267.8 million in 2017. The increase in interest expense primarily reflects additional debt incurred in connection with the delivery of Norwegian Bliss and Norwegian Joy in the second quarter of 2018 and 2017, respectively, Project Leonardo financing costs, and higher interest rates due to LIBOR rate increases. The increase in interest expense was partially offset by the benefit from the October 2017 full redemption of the 4.625% Senior Notes due 2020 and the benefit from the partial redemption totalling $135 million of the 4.75% Senior Notes due 2021 in April. This year’s results included a non-recurring $6.3 million redemption premium and the write-off of fees in connection with the partial redemption. 2017 included losses on extinguishment of debt and debt modification costs of $23.9 million.
Other income (expense), net was income of $20.7 million in 2018 compared to an expense of $10.4 million in 2017. Other income in 2018 was primarily due to gains on foreign currency exchange.  Another expense in 2017 was primarily due to losses on foreign currency exchange.
Fourth Quarter 2018 Results
GAAP net income was $154.6 million or EPS of $0.70 compared to $98.8 million or $0.43 in the prior year.  The Company generated Adjusted Net Income of $188.8 million or Adjusted EPS of $0.85 compared to $156.8 million or $0.68 in the prior year.
Revenue increased 10.5% to $1.4 billion compared to $1.2 billion in 2017.  These increases were primarily attributed to the addition of Norwegian Bliss to the fleet, along with strong organic ticket pricing growth across all core markets and robust onboard spending.  Gross Yield increased by 3.0%. Net Yield increased 4.7% on a Constant-Currency basis and 4.2% on an as reported basis.
Total cruise operating expense increased by 8.5% in 2018 compared to 2017, primarily due to an increase in Capacity Days.  Gross Cruise Costs per Capacity Day increased by 1.8%.  Adjusted Net Cruise Cost Excluding Fuel per Capacity Day increased 3.6% on a Constant-Currency basis and 3.4% on an as reported basis.
Fuel price per metric ton, net of hedges increased to $496 from $460 in 2017.  The Company reported a fuel expense of $104.4 million in the period. 
Interest expense, net decreased to $68.2 million in 2018 from $84.3 million in 2017. In connection with the redemption of senior notes and refinancing of certain credit facilities, interest expense, net included losses on extinguishment of debt and debt modification costs of $23.9 million in 2017.
2019 Outlook
“2018 marked a key inflexion point for the Company as we have made significant progress towards achieving our Full Speed Ahead 2020 Targets.  Our cash generation continues to accelerate and we remain keenly focused on returning meaningful capital to our shareholders, already returning approximately one-third of our three-year targeted capital distribution,” said Mark Kempa, executive vice president and chief financial officer of Norwegian Cruise Line Holdings Ltd.  “We are confident in our outlook for 2019 and beyond, and have built upon our foundation for measured capacity growth by enhancing our growth profile through 2027, with announced orders for all three of our award-winning brands, now totaling eleven vessels, enabling us to expand our presence both globally and domestically and further diversify our product offerings to continue driving outsized shareholder returns.”
2019 Guidance and Sensitivities
In addition to announcing the results for the fourth quarter and full year 2018, the Company also provided guidance for the first quarter and full year 2019, along with accompanying sensitivities. The Company does not provide guidance on a GAAP basis because the Company is unable to predict, with reasonable certainty, the future movement of foreign exchange rates or the future impact of certain gains and charges. These items are uncertain and will depend on several factors, including industry conditions, and could be material to the Company’s results computed in accordance with GAAP. The Company has not provided reconciliations between the Company’s 2019 guidance and the most directly comparable GAAP measures because it would be too difficult to prepare a reliable U.S. GAAP quantitative reconciliation without unreasonable effort.

Wednesday, 28 February 2018

Norwegian Cruise Line Holdings' momentum accelerates into 2018

Norwegian Cruise Line Holdings' momentum accelerates into 2018


Norwegian Cruise Line Holdings' net income rose 23% last year to $780 million, as European pricing and bookings recovered faster than expected and the booking curve extended to a near-optimal length.
Revenue rose 10.7%, to $5.4 billion.
The Wave season for 2018 has started strong and the outlook for 2018 is bullish, driven by a strong economy and consumer demand, CEO Frank Del Rio said.
"This year is by far the most excited, the most energized and the most optimistic I have ever been at the start of a new year," Frank Del Rio said.
He said the strong demand environment of late 2016 and 2017 has "accelerated through this year's early Wave season, as both the number of bookings sold and the price points achieved reach record levels" across all three brands -- Norwegian Cruise Line, Regent Seven Seas Cruises and Oceania Cruises.
"Our overall booked position during the first seven weeks of 2018 further improved compared to the same time last year," he said.
He said on average NCLH guests are booking five weeks earlier than at the end of 2016.
Del Rio said the weak link if there is one, is China. "I don't think China is hitting on all cylinders as it can," he said, referencing the continued tensions with South Korea and the resulting uniformity of short cruise itineraries, which can only visit Japan. Nevertheless, he said China was profitable in 2017.

Thursday, 25 January 2018

RCCL follows up stellar 2017 with an even bigger Wave

RCCL follows up stellar 2017 with an even bigger Wave


Royal Caribbean Cruises Ltd., in the first public indication of how the cruise industry's Wave season is going, said that it is unfolding well, with consumer demand strong, particularly from North America.
"The critical Wave period is upon us and is off to a very good start, with booking trends above the same time last year," RCCL CFO Jason Liberty said during the company's fourth-quarter earnings call. "Booking volumes exceeded prior year's levels for the past three months and we are once again turning the year into a record booked position."
Liberty added, "Last year's Wave season was incredibly strong, so we are encouraged that bookings are trending even higher this year. As a result, we are booked ahead of last year on both load factor and rate.
"The strength in demand we've been seeing for the last couple of months has been particularly evident in North America, with bookings up nicely for sailings on both sides of the Atlantic."
RCCL's net income for 2017 was $1.63 billion, up from $1.28 billion in 2016, while revenue advanced to $8.8 billion from $8.5 billion.
For 2018, the initial forecast calls for net income in the range of $1.83 billion to $1.88 billion.

Monday, 14 March 2016

Royal Caribbean International's Vicki Freed

Royal Caribbean International's Vicki Freed

By Tom Stieghorst
Mariner of the Seas

Tuesday, 25 February 2014

Norwegian features dining package in new promotion

Norwegian features dining package in new promotion

By Tom Stieghorst
Norwegian Cruise Line said it will offer free dining and beverage packages in a Wave season promotion for sailings of Norwegian Breakaway and Getaway in the second and third quarters.

Andy Stuart, the cruise line's vice president of sales, said the promotion, dubbed “The Ultimate Freesome,” has "never been done before at Norwegian."

The offer includes a free Ultimate Dining package for booking a balcony or mini-suite cabin on the two ships during the promotion period from Feb. 27 to March 10. Those who book a suite in the Haven will get a dining package and an Ultimate Beverage Package.

The dining package allows for complimentary dining at the extra-charge alternative restaurants on Breakaway and Getaway. The first two guests in the stateroom will get the packages in the promotion. In the suite promotion, all guests will get the beverage package, with a soda package for anyone under 21 years old.

Stuart said the point was partly to promote the sale of dining packages by travel agents.

“We really think this is a package more and more guests will enjoy,” he said.

The package, new this year, costs $119 per person for seven-day cruises.

Norwegian launched the promotion on a webinar with more than 4,000 participants, a record number Stuart said.

Attendees were eligible to win one of 50 free cabins on Getaway and Norwegian Epic, which were allotted at random to those still listening at the end.

Wednesday, 5 February 2014

Tallies of 2014 Wave range from ‘normal’ to ‘fantastic’

Tallies of 2014 Wave range from ‘normal’ to ‘fantastic’

By Tom Stieghorst
Cruise retailers said last week that sales appeared to be off to a promising start in 2014, following two years of disappointment during the Wave season that ushers in each new year’s bookings.

The only cruise company that has reported earnings so far this year took a more cautious approach. Executives at Royal Caribbean Cruises Ltd. (RCCL) used words like “typical” and “normal” to describe the first month of cruise sales in a conference call with Wall Street analysts last week.

All three of the major cruise companies are publicly traded and can only release sales figures that have been submitted to the U.S. Securities and Exchange Commission.

But several travel agents were decidedly upbeat.

“It’s been fantastic for us,” reported Joseph Giampietro, president of Cruise Brothers, a large retailer based in East Providence, R.I.

Matthew Jacob, an analyst at ITG Investment Research, suggested that RCCL might be portraying its bookings conservatively.

“The data we have up until now is probably stronger than what their guidance indicates,” Jacob said. “They are leaving some cushion for softness in close-in bookings.”

But even just a “normal” year might sit well with the industry and agents after two seasons running in which a negative event collapsed the momentum that Wave season is designed to generate.

The most memorable thing about the 2014 Wave season so far is the bone-chilling cold weather that gripped the northern 
Cruise deckareas of the country after New Year’s and extended into much of the South last week.

The first week of 2014 cruise sales at RCCL was somewhat softer than last year, CFO Jason Liberty said.

“The severity of the weather kept people indoors and clearly resulted in lower bookings for several days,” he said.

Demand was weakest in the Northeast and Midwest but stronger in the warmer markets, he said.

By last week, another front had pushed through the Deep South, badly snarling traffic in Atlanta and other Southern areas.

Adam Goldstein, president of Royal Caribbean International, said the frigid conditions worked in the industry’s favor.

“Obviously, we are continuing to root for cold weather, and we are seeing what is more or less an endless stretch of it,” he told analysts on RCCL’s earnings call.

That could be a stroke of luck for an industry that has emphasized the Caribbean this year. Caribbean capacity, both industrywide and for RCCL, is up 13% over last year, raising questions about how much discounting will be needed to fill all of the ships.

Cruise Brothers’ Giampietro said that at a recent consumer show, many of the cruise sales it booked were for Caribbean sailings in March, April and May. He said that was unusual because in other years inventory that close in would not be available.

“A lot of those ships have redeployed from Europe,” he said. “That’s why you’re seeing that [availability].”

Cruise Brothers’ higher sales are being driven by “price points,” he said. “It’s the best value. It’s within people’s reach, and they realize it now more than ever.”

Most cruise lines are staging promotions during Wave season, featuring low deposits, onboard credits, complimentary beverage packages, reduced airfares and other incentives as well as favorable ticket prices.

Goldstein said that the level of promotions is vigorous but not exceptional.

“I think all of the industry is working very hard to get load on the ships at the desirable rate,” he said.

Giampietro said add-ons like the 123Go! offer from RCCL’s Celebrity Cruises brand make a difference on the margin.

“Does it get the phones ringing? I’m not so sure,” he said. “But it does help to close [the sale], I can tell you that.”

Other agents said cruise inquiries have been steady through January.

“What’s hot is Norway,” said JoAnne Davis, a Cruise Planners franchisee in Coral Springs, Fla.

Davis said demand is strong for river cruises and Europe in general. “And they’re not letting the airfares stop them.”

Air to Europe still costs $1,200 to $1,500 per person, but Davis said her clients have resigned themselves to paying it. She said cruise fares in Europe are also higher, citing a $4,500 price on a 12-night Baltic cruise she recently booked.

ITG’s Jacob said the lines have been pleasantly surprised by demand and pricing in Europe and Asia.

“The cruise industry has taken capacity out, and the supply is more reasonable compared to demand,” he said. “And that has led to better pricing and better booking patterns for Europe than many in the industry were expecting in 2014.”

He said pricing improvement will be a multiyear process that will depend in part on avoiding external shocks, such as the Costa Concordia accident in 2012 and the Carnival Triumph fire in 2013.

“Without those occurring, you probably would have seen some real cruise ticket growth, and maybe I think this year we’ll see some rebound in ticket pricing,” Jacob said.

Cruise executives are keeping their fingers crossed that the outbreak of gastrointestinal illness that prompted Royal Caribbean International to shorten a cruise on the Explorer of the Seas last week won’t become this year’s Wave season spoiler.

More than 20% of the passengers on the Explorer were hit by the outbreak, which was heavily covered by news media when the ship returned to port for “barrier” sanitizing before its next cruise.

In 2006, a similar number of passengers and crew were affected by norovirus on a Carnival Liberty sailing in November. The impact on 2007 bookings isn’t known, but a generally strong economy at the time seemed to be the foundation for a year of higher revenues at both RCCL and Carnival Corp.

Pricing this year remains a key question for both cruise lines and travel agents.

Katrina May, owner of YamaGogo Travel in Apopka, Fla., said she booked a five-night cruise on the Brilliance of the Seas from Tampa recently for $600. “For the close-in sailings, the price has almost been cheap,” she said.

May said cruise lines have been quietly extending promotions that were set to expire at the end of last year.

Though her agency is in Florida, May said the polar vortex that threw much of the country into a deep freeze was helping her sales. May said she’s completed three or four bookings in January for departures as close as two weeks.

“Cold weather has a lot to do with it,” she said.

Monday, 16 December 2013

Carnival offers Wave season bonus

Carnival offers Wave season bonus

By Tom Stieghorst

Carnival Cruise Lines said it will pay a $25 bonus commission on certain bookings in January, as the industry’s Wave season swings into gear.

The offer joins Wave season promotions from MSC Cruises and Celebrity Cruises that have already been rolled out.

Carnival said the bonus payments apply to cruises of six days or more made in January for sailings from May 1 to Aug. 31, 2014.

Carnival also said it has sent agents advance notice of its first consumer promotion, which discounts fares by up to $400 on cruises of six days or longer that sail within five months of booking. Smaller discounts on shorter cruises are also part of the promotion.

MSC unveiled a "2-for-1 plus” promotion through March 31, that lets consumers pick a beverage package, an onboard credit or prepaid gratuities on certain Caribbean and European cruises and transition cruises between the Caribbean and Brazil.

Earlier, Celebrity Cruises jumped the gun on Wave season, which typically starts after the holidays, by reviving its 123Go! offer of perks on bookings between Nov. 29 and Feb. 28.

Thursday, 24 January 2013

Wave season off to strong start


Wave season off to strong start

By Tom Stieghorst
Cruise ships in St. MaartenAfter last year’s aborted Wave season, the cruise industry has been counting on a good start to 2013, and most early signs point to the likelihood that it will get one.

Several suppliers and agents reported last week that the first two weeks of Wave had been positive. In fact, some were clearly beyond encouraged.

“I have put more business on the books in the first full week of January than any other January since I’ve been in business,” reported Chuck Flagg, a Cruise Holidays franchisee in Atlanta.

On the other side of the coin, some sellers said bookings were up but only modestly, while a handful reported that January has been slow.

Suppliers have offered a raft of incentives to nudge fence-sitters to pick up the phone.

Many cruise lines are owned by publicly traded companies and can’t speak to booking trends directly. But privately held lines that are free to comment said early January sales bode well for 2013.

Among them is Windstar Cruises, which just finished a major renovation of its three books for 2013 is 54% ahead of where it was this time last year, said Marketing Vice President Joe Duckett.

“We are significantly ahead of even last year’s great pace,” he reported.
Duckett said that several 2013 sailings have already sold out. Prices in general are slightly higher than last year, although Windstar has offered targeted incentives for Wave season.

At MSC Cruises, Wave season’s kickoff was in line with expectations, said Rick Sasso, president of MSC Cruises USA. He said bookings were “quite good” in the U.S., but MSC is keeping an eye on consumers in Europe, where the booking lead times are still relatively close.

“I assume they will slowly start to return to normal, but it has taken longer than what we normally see as a recovery,” Sasso said.

A greater emphasis on the Continent
Europe has assumed a bigger role in cruise bookings over the past decade, both as a source market and as a destination as more North American lines move capacity there.

The summer months are especially key, and in 2012, they were a drag on cruise line profits.

Reports on European sales from travel agents were a mixed bag, with some saying airfares are still a sticking point and others saying lines are successfully countering high fares with incentives.

“I am finding a few prospective clients,” said Carolyn Nemia, a Cruise One agent in Mays Landing, N.J. But she added, “The air is a killer.”

Nemia said January started slow for her, better than last year but nowhere near January 2011.

Windstar said that one of its runaway best-sellers is a Baltic Sea itinerary. The company has shifted capacity to Northern Europe, taking it from a variety of other itineraries, and the move has paid off.

Windstar has also seen better-than-expected demand for cruises in Turkey and Greece, ground zero for last year’s European economic crisis.

One incentive that has proven successful for Windstar is a two-for-one fare plan that includes two free nights in a hotel pre- or post-cruise. “We tested a lot of offers, and this one appears to be doing well for us,” Duckett said.

In the Caribbean, Windstar offers two-for-one fares with bonus savings of up to $1,000 per cabin. Both offers expire March 2.

“We built these offers specifically for Wave season,” Duckett said.

Agents cited Celebrity Cruises’ “1-2-3-Go!” promotion as another that they have found to be effective with clients. It lets passengers choose from a menu of incentives, either a free drinks package, free gratuities for two or shipboard credits of up to $300 per person.

Scott Koepf, vice president of sales for Avoya Travel, said he has seen a shift in what kind of incentives work best.

“A shipboard credit is not as much of a trigger as it used to be,” he said. “It got saturated.”

Koepf said free or reduced airfares seem to be working better this year.

Avoya, a network of hundreds of independent agencies (ranked No. 41 on Travel Weekly’s 2012 Power List), is seeing a stronger first half of January than it saw in 2012, Koepf said. He cited escorted tours and river cruises as particularly strong.

“We all know that river cruise is the sweet spot in the industry right now, and we’re doing a tremendous amount of river cruises,” he said.

Booking further out
One of the key dynamics in cruise revenue is to lengthen the booking window to reduce discounting as ships near departure. Koepf said that travelers do seem to be booking further in advance, but it is hard to tell because Wave season bookings by their nature tend to skew longer.

“You have people where on the second of January, they plan their vacation every single year,” he said.

Travelers booking Europe and Alaska also tend to jump early because those cruises are limited to the summer months. “I don’t think it portends to any particular trend,” Koepf said.

Several agents said Alaska is doing well and they already see prices heading higher there.

“I see a huge uptick in Alaska,” said Shari Marsh, a Cruise Holidays agent in Durham, N.C. “Of the [clients] who have already inquired and booked, almost all of them are Alaska.”

Marsh said the phones started ringing on Jan. 3 and haven’t let up, but the inquiries outnumber actual sales.

“There’s a whole lot of talking and not a lot of pulling the trigger,” she said.

Marsh said she is optimistic that with the number of quotes she has on her desk, some will become sales by February.

“I’ve got a lot of new clients that are coming through the front door,” she said.

Sarah Waxler, president of Travel Leaders Durham, in Durham, N.C., echoed Marsh’s observation.

“Inquiries are definitely up,” she said, adding that close-in prices are low enough to attract attention, while “prices are not as good for later in the year when most people want to go.”

Some cruise network executives said it was too early to offer meaningful comment on how strong the Wave season is or what it means for 2013.

Traditionally, Wave-related early bookings extend through February.

The initial verdict on Wave season will likely come from Royal Caribbean Cruises Ltd., which will be the first of the major publicly traded cruise companies to host a conference call for analysts when it issues its Q4 and annual results.

Last year, Royal’s results were released on Feb. 2. A spokeswoman said a date for this year’s earnings call has not yet been set.