Monday 13 May 2024

MSC Magnifica to Reposition to Europe in 2025

MSC Magnifica to Reposition to Europe in 2025

Saturday 11 May 2024

Norwegian Cruise Line to Host 2024 Investor Day

Norwegian Cruise Line to Host 2024 Investor Day


Norwegian Cruise Line Holdings announced that it will host its 2024 Investor Day on May 20 at the New York Stock Exchange, NYC.

According to a press release, the event will feature presentations and a Q&A session with Harry Sommer, president and chief executive officer, as well as other members of the company’s senior leadership team.

Attendance at the live event is by invitation only and will be broadcast online, available to all interested parties. A replay of the webcast and related slide presentations will remain accessible on NCL’s website for an additional 30 days.



Monday 6 May 2024

Mystic’s World Explorer Completes Five Years in Service

Mystic’s World Explorer Completes Five Years in Service


Introduced as Mystic Cruises’ first-ever ocean-going cruise ship, the World Explorer recently completed five years in operation.

Built by the West Sea Shipyard in Viana do Castelo, Portugal, the 200-guest vessel was commissioned during a special ceremony on April 6, 2019.

The event, which took place at the ship’s building dock, was hosted by Mystic Cruises’ CEO Mário Ferreira and included former French First Lady Carla Bruni serving as the Explorer’s godmother.

Responsible for commanding the ship during its inaugural season, Captains Alex Zakalashnnyuk from Russia, Filipe Sousa from Portugal, and Terje Willassen from Norway were also present.

While the christening ceremony took place in April, the World Explorer only entered service a few months later, in early August.

Initially operated by Mystic’s German brand Nicko Cruises, the vessel spent its inaugural season sailing in Northern Europe.

The program included both expedition and traditional cruising, with itineraries visiting Iceland, Greenland, the Norwegian Fjords, and the Baltic Sea.

Chartered to Quark Expeditions for the 2019-20 season in Antarctica, the vessel also offered a repositioning cruise to Brazil before arriving at the Frozen Continent in late October.

Since resuming service after the pandemic, the World Explorer has been sailing under charter for Belgium-based Rivages du Monde during summers.

In 2024, the ship’s season includes a series of itineraries in Europe, North America, the Caribbean, and South America.

Upon completing the chartered program, the 9,300-ton ship is set to return to Antarctica for another season under Quark Expeditions’ flag.

After being acquired by the company in April, the World Explorer is set to be operated by Windstar Cruises starting in late 2026.

Renamed Star Explorer, the vessel is expected to undergo a major refurbishment before joining the fleet of the upscale cruise operator for itineraries across the world.

In line with other Windstar Cruises vessels, the Explorer is set to offer a new marina, in addition to a sun deck in its bow and a new range of dining venues.

MSC Cruises: Building New Technologies and Features


To introduce new technologies to ships, the cruise industry needs to simplify access for guests as much as possible, said Francesco Pugliese, vice president of mobile and onboard digital technology at MSC Cruises.

While new developments pile up ashore, cruise lines need to be careful in the way they are implemented onboard, he said.

“We call it ‘keep it simple,’ which means simplifying access as much as possible for our guests. You need to consider all the scenarios and make sure they have a smooth experience,” Pugliese said, mentioning MSC Cruises’ MSC for Me mobile app.

While some guests will embark with the app installed on their phones, others will download it onboard, which can lead to different experiences.

“So, you need to ensure there’s always a smooth path but, of course, not forgetting the cybersecurity issues and challenges that we have,” Pugliese added.

The digital ecosystem onboard also needs to focus on the features that the guests are looking for, he said.

In addition to training crew to help passengers deal with the new technologies, cruise lines also need to ensure that they are communicating with guests in the right way, Pugliese said.

“It’s very important. That’s why we work in close collaboration with our marketing colleagues to explain to the guests, for instance, that the app is for free, which is something that they don’t always realize.”

Pugliese also said that, with new features on ships, the vessels are becoming one of the reasons why guests choose to embark on a specific sailing.

“They are not selecting their cruise based on itinerary anymore, they want to focus on the attractions and experiences that a ship can offer,” he explained.

“That’s why we developed a series of concepts that we implemented on our new ships, which are basically immersive,” Pugliese continued.

One of the new attractions is Starship Club, which is a bar that features a robot bartender who can make cocktails and entertain guests.

The venue was introduced onboard the MSC Virtuosa in 2021 and was later rolled out to other new buildings.

“You order your drink on a list of pre-defined cocktails and, while you wait for it to be prepared by the robotic bartender, you get immersed in a kind of experience that brings you to outer space,” Pugliese explained.

Pugliese highlighted the uniqueness of the cruise industry, which allows cruise lines to collect more data than other companies.

“We start collecting data from the very beginning when passengers purchase their cruise and want to personalize it. Once they get onboard, they usually stay seven days with us, so this means you can collect a huge amount of data,” he explained.

Artificial Intelligence (AI) can help in the process of understanding and analyzing this information, Pugliese added.

Queen Anne Departs on Maiden Voyage

Queen Anne Departs on Maiden Voyage


Cunard’s latest new ship, the Queen Anne, embarked on its seven-night maiden voyage to Lisbon amid a stunning fireworks display on Friday.

The 249th ship to sail under the Cunard flag, Queen Anne set sail just after 9 pm local time as thousands of spectators gathered on the shores of Southampton water. Guests onboard the 3,000-guest, 113,000-ton ship will enjoy several celebrations throughout the voyage, which includes a special Maiden Gala Evening and performances by tenor Russell Watson.

According to Katie McAlister, President of Cunard: “Queen Anne’s maiden voyage signals the dawning of a new era in luxury ocean travel, and her historic sail away from Southampton was a very special moment for everyone connected with Cunard.” Queen Anne will sail to Lisbon via La Coruna and then return to Southampton. From there, the ship will embark on a 14-night voyage to the Canary Islands.

Cunard’s latest addition to their fleet marks the completion of a perfect quartet, alongside the Queen Mary 2, Queen Elizabeth, and Queen Victoria. As McAlister stated: “Here in the UK and across the globe, Cunard is famous for our beautiful iconic Queens. With Queen Anne joining our fleet, she marks not just a new icon but the completion of a perfect quartet.”