Norwegian Cruise Lines Holdings to Switch to 100% Cage-Free Eggs

Norwegian Cruise Lines Holdings to Switch to 100% Cage-Free Eggs

Norwegian Star arriving into Liverpool photo credit Spacejunkie2 (Flickr)

Norwegian Cruise Lines Holdings has announced its plans to source 100 per cent cage-free eggs globally by the end of 2025. 

The global cruise company operating Norwegian Cruise Line, Oceania Cruises, and Regent Seven Sea Cruises, has planned a timeline which includes sourcing 25 per cent of cage-free eggs from U.S. suppliers in 2022, 50 per cent from global suppliers in 2023, 75% from global suppliers in 2025, and 100 per cent from global suppliers by the end of 2025. 

“We applaud Norwegian Cruise Lines Holdings for publicly publishing their global cage-free implementation plans. As the demand for cage-free eggs increases worldwide, cage-free is becoming the industry standard. Other hospitality companies like Millennium Hotels and Langham Hospitality Group need to follow NCLH’s lead or risk losing business,” said Jennie Hunter, Senior Campaigns Coordinator, at The Open Wings Alliance.

The decision comes following a cage-free campaign steered by the Open Wing Alliance, which aims to create a unified front for ending the abuse of chickens worldwide. The Open Wing Alliance is a global coalition initiated by The Humane League and includes 93 animal protection organizations from 67 countries worldwide.

In 2021, two other cruise lines, Carnival Cruise Lines and Royal Caribbean have made similar commitments and have published their implementation plans for sourcing cage-free eggs by 2025. 

As consumer demand for cage-free eggs continues to grow, companies worldwide are announcing their plans for cage-free commitments.

Over 100 companies, including some of the biggest corporations around the world, have made such commitments to switch to cage-free systems including Nestlé, Aldi, InterContinental Hotels, Sodexo, Kraft Heinz, Compass Group, Shake Shack, Famous Brands, Costa Coffee, Burger King, Dunkin’, Krispy Kreme, Unilever, and Barilla.

Carnival Corporation Provides Business Update, Q1 Earnings

Carnival Corporation Provides Business Update, Q1 Earnings

Carnival Corporation has provided its first-quarter 2022 business update.

Highlights: 

• U.S. GAAP net loss of $1.9 billion and an adjusted net loss of $1.9 billion for the first quarter of 2022.
• First-quarter 2022 ended with $7.2 billion of liquidity, including cash, short-term investments and borrowings available under the company's revolving credit facility.
• For the cruise segments, revenue per passenger cruise day ("PCD") for the first quarter of 2022 increased approximately 7.5% compared to a strong 2019. This increase was driven by exceptionally strong onboard and other revenue.
• As of March 22, 2022, 75% of the company's capacity had resumed guest cruise operations.
• The company expects to have each brand's full fleet back in guest cruise operations for its respective summer season where it historically generates the largest share of its operating income.
• The company believes monthly adjusted EBITDA will turn positive at the beginning of its summer season.
• Since the middle of January, the company has seen an improving trend in weekly booking volumes for future sailings. Recent weekly booking volumes have been higher than at any point since the restart of guest cruise operations.
• The company announced that three additional ships are expected to leave the fleet in 2022 in connection with its ongoing fleet optimization strategy. In total, this represents the planned removal of 22 smaller-less efficient ships since the beginning of the pause in guest cruise operations.
• Building on the company's strong governance framework and its continued commitment to sustainability, the Board of Directors appointed the company's President and Chief Executive Officer Arnold Donald to the role of Chief Climate Officer.

First Quarter 2022 Results and Statistical Information

• For the cruise segments, revenue per PCD for the first quarter of 2022 increased approximately 7.5% compared to a strong 2019. This increase was driven by exceptionally strong onboard and other revenue.
• During the first quarter of 2022, as a result of the Omicron variant, the company experienced an impact on bookings for its near-term sailings, including higher cancellations resulting from an increase in pre-travel positive test results, challenges in the availability of timely pre-travel tests and the disruption Omicron caused on society overall during this time. Therefore, occupancy in the first quarter of 2022 was 54%, a 20% increase in guests carried over the prior quarter.
• Available lower berth days ("ALBD") for the first quarter of 2022 were 13 million, which represents 60% of total fleet capacity, increasing from 47% in the fourth quarter of 2021.

Carnival Corporation & plc President, Chief Executive Officer and Chief Climate Officer Arnold Donald noted: "Despite the impact of Omicron, guests carried grew by nearly 20 per cent in the first quarter compared to the prior quarter, while simultaneously increasing revenue per passenger cruise day and driving an improvement in adjusted EBITDA. We expect monthly adjusted EBITDA to turn positive by the beginning of our summer season as we build occupancy and return more ships to service."

Donald added: "We believe we have positioned the company well to withstand volatility on our path to profitability and have been working hard to resume operations as a stronger and more sustainable operating company, to maximize cash generation and to deliver double-digit returns on invested capital over time."

Despite the impact resulting from the Omicron variant during the first quarter, the company's adjusted EBITDA (see non-GAAP Financial Measures) improved due to its ongoing resumption of guest cruise operations. The company believes that adjusted EBITDA will continue to improve with the ongoing resumption of guest cruise operations and continues to expect improvement in occupancy throughout 2022 until it returns to historical levels in 2023. The company believes monthly adjusted EBITDA will turn positive at the beginning of its summer season.

The company ended the first quarter of 2022 with $7.2 billion of liquidity, including cash, short-term investments and borrowings available under the revolving credit facility. The company invested $400 million in capital expenditures (net of export credit facilities) during the first quarter of 2022, which included the delivery of three of the four larger-more efficient ships expected to be delivered in 2022. In addition, the Company repaid $500 million of debt principal and incurred $400 million of interest expense, net during the quarter.

Carnival Corporation & plc Chief Financial Officer David Bernstein noted, "We ended the first quarter of 2022 with $7.2 billion of liquidity. Looking forward, we believe we remain well-positioned given our liquidity and the continued improvement expected in adjusted EBITDA, along with the expected build in customer deposits, as we progress toward resuming full fleet operations."

Resumption of Guest Cruise Operations

Donald said: "Since resuming guest cruise operations, we delivered more than 2.2 million exceptional vacations while achieving historically high guest satisfaction scores. With 75 per cent of our capacity having resumed guest cruise operations, we are well on our way back to full cruise operations and we are planning to return the balance of the fleet by our summer seasons. Achieving these operational milestones while facing headwinds including Delta and Omicron variants and changing regulations and protocols —particularly at our scale— makes the efforts of our team, ship and shore, all the more impressive."

Donald continued, "In addition, we furthered our fleet optimization efforts by taking delivery of three larger-more efficient ships during the quarter, Costa Toscana and AIDAcosma, the company's fifth and sixth ships powered by LNG and Discovery Princess. We also announced the removal of another three smaller-less efficient ships, bringing the total to 22 ships, significantly reducing our rate of capacity growth. Upon returning to full operations, nearly 25 per cent of our capacity will consist of newly delivered ships, which we believe will expedite our return to profitability and improve our return on invested capital."

As of March 22, 2022, 75% of the company's capacity had resumed guest cruise operations as part of its ongoing return to service. The company's enhanced COVID-19 protocols have helped it become among the safest forms of socializing and travel, with far lower incidence rates than on land. The company expects to have each brand's full fleet back in guest cruise operations for its respective summer season where it historically generates the largest share of its operating income.

Upon returning to full cruise operations, the company's ongoing fleet optimization strategy combined with its LNG efforts and other innovative initiatives to drive energy efficiency is forecasted to deliver a 10% reduction in fuel consumption per ALBD and a 9% reduction in carbon emissions per ALBD on an annualized basis compared to 2019.

While the company will benefit from the removal of smaller-less efficient ships and the delivery of larger-more efficient ships, the company expects adjusted cruise costs excluding fuel per ALBD (see Non-GAAP Financial Measures) for the full year 2022, to be significantly higher than 2019. This is driven by a portion of its fleet being in pause status for part of the year, restart related expenses, an increase in the number of dry-dock days, the cost of maintaining enhanced health and safety protocols and inflation. The company anticipates that many of these costs and expenses will end in 2022 and will not reoccur in 2023. Additionally, the company expects to see a significant improvement in adjusted cruise costs excluding fuel per ALBD from the first half of 2022 to the second half of 2022 with a low double-digit increase for the full year 2022 compared to 2019.

The ongoing resumption of the company's guest cruise operations and the increased uncertainty given the current invasion of Ukraine, including its effect on the price of fuel, are collectively having a material impact on its business, including the company's liquidity, financial position and results of operations. The company continues to expect a net loss for the second quarter of 2022 on both a U.S. GAAP and adjusted basis. However, the company expects a profit for the third quarter of 2022. For the full year of 2022, the company expects a net loss.

Update on Bookings

Donald added: "Given the recent strengthening in booking volumes coupled with the closer-in booking patterns, we expect an extended wave season. In fact, we gained occupancy even in the month of March with fleetwide occupancy nearing 70 per cent and several sailings already exceeding 100 per cent."

Since the middle of January, the company has seen an improving trend in weekly booking volumes for future sailings. Recent weekly booking volumes have been higher than at any point since the restart of guest cruise operations. 

During the first quarter, the company increased its booked occupancy position for the second half of 2022, albeit not at the same pace as a typical wave season due to the Omicron variant. As a result, cumulative advance bookings for the second half of 2022 are at the lower end of the historical range. However, the company believes it is well situated with its current second half 2022 booked position given the recent improvements in booking volumes and its continued expectation that occupancy will build throughout 2022 and return to historical levels in 2023. Normalized for bundled packages, prices on bookings for the second half of 2022 continue to be higher, with or without future cruise credits ("FCCs"), as compared to 2019 sailings. 

Cumulative advanced bookings for the first half of 2023 continues to be both at the higher end of the historical range and at higher prices, with or without FCCs, normalized for bundled packages, as compared to 2019 sailings. (Due to the ongoing resumption of guest cruise operations, the company's current booking trends will be compared to booking trends for 2019 sailings.)

Total customer deposits increased to $3.7 billion as of February 28, 2022, from $3.5 billion as of November 30, 2021.

Carnival CEO Donald 'Very Disappointed' in CDC Guidance

Carnival Corporation CEO Arnold Donald said he was "very disappointed" in the CDC's guidance released last week on the company's business update call on Tuesday morning.

Donald mentioned the company has 30 ships in U.S. waters that have achieved "green status" per CDC guidelines, and that the company was continuing to work with the agency and current administration to find practical approaches to resume cruising in a way that is in the best interest of public health.

He said he aimed to have all nine Carnival Corp. brands sailing this summer and that ships will come back on a staggered basis with occupancy rates ramping up over time.

Donald noted an acceleration of booking trends globally, with an AIDA ship sailing the Canaries and restarts set in the UK and Italy shortly.

Donald was also quick to note 59 of 90 of the company's ships were outside of the Conditional Sail Order, and restarts were being worked on in Asia and Australia.

Carnival Cruise bookings up 600 PERCENT

Carnival Cruise bookings up 600 PERCENT

• Carnival Cruise Line bookings rose 600 per cent after the company said it will resume some of its cruises in August
• That's 200 per cent more bookings than this same time last year, reports a travel industry representative
• Customers were primarily focused on locking down reservations and getting premium deals, says an American Express travel agent 
• Most of the travellers calling are described as young, healthy and eager to travel after being forced to stay home during COVID-19 lockdowns
• The customers are 'not a bit concerned about travelling at this time,' says the representative

Carnival Cruise Line bookings rose 600 per cent after the company said it will resume some of its cruises in August, says a member of the travel industry.

The sharp rise in bookings is 200 per cent higher than this same time last year, reports an American Express travel agent.

Customers were primarily focused on locking down reservations and getting premium deals, says the agent.

Most of the travellers calling in at the moment were described as young, healthy and eager to travel after being forced to stay home during nationwide coronavirus quarantines, TMZ reports.

The customers are 'not a bit concerned about travelling at this time,' the representative told the news outlet.

So far, there have been 1,366,962 confirmed cases in the US of the coronavirus, which has been blamed for 80,696 deaths. 

An Instagram post from Carnival explains that 'enhanced protocols and social gathering guidelines will be put in place' once the company starts sailing again.

While Carnival says it hopes to get back on the high seas by August, the company warns that plans could change and that there are no guarantees because of the potential for further delays due to the coronavirus pandemic.

'We continue to work with various government agencies, including the CDC, as we introduce new onboard protocols, but there is no assurance of a return on August 1,' Carnival wrote in its announcement.

Carnival had previously hoped to return in April or May after it first suspended its voyages in March. The date was later pushed to June 26 and now August 1. 

One-fifth of all global ocean cruise ships were infected with the coronavirus after the outbreak began, leaving at least 2,592 crew and passengers infected and killing at least 65, according to research compiled last month detailing the pandemic's impact on the cruise ship industry.

The data revealed that cases of the deadly virus were directly linked to at least 54 cruise ships, as they continued to travel the waters while the pandemic ravaged communities on land.

All four of the world's largest cruise lines - Carnival, Royal Caribbean Cruises, Norwegian Cruise Line Holdings and MSC Cruises - were struck by outbreaks, as well as several smaller lines.

At least 922 of those infected and 11 who died were crew members working on the ships.

The stark findings, collated into a study by the Miami Herald using data from the CDC, cruise companies and passenger testimonies, show that the situation on board ships was far worse than official figures revealed. 

Carnival ship’s transformation put on hold

The Carnival Victory will become the Carnival Radiance, but not in late April as previously planned.

Carnival Cruise Line is suspending work on the Carnival Victory’s refurbishment in Spain. After a $200 million overhaul, the ship is to be renamed Carnival Radiance.  

The ship is drydocked in the city of Cadiz. Carnival said that travel restrictions have made it difficult to secure workers. 

The Carnival Radiance’s four European sailings and transatlantic crossings have been cancelled and guests are being notified. The Radiance had been scheduled to make its debut on April 29 with a 10-day Mediterranean sailing from Barcelona. 

Carnival said affected guests will receive a refund or can rebook and receive a $600 onboard credit.

Carnival has not cancelled a naming ceremony currently scheduled to take place on June 24 in New York City, followed by a four-day cruise to Bermuda. 

The Destiny-class vessel is to get 115 additional cabins and new bars, restaurant and kids clubs. The ship will accommodate 2,998 passengers at double occupancy when the work is done.
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Miami Expecting 52,000 Cruise Passengers in One Day

PortMiami is hosting an estimated 52,000 cruise passengers on Sunday, Dec. 9, 2018.

This sets a one-day record for passenger traffic at PortMiami, the port said, in a statement. 

PortMiami will be welcoming the following cruise vessels:

1. Carnival Cruise Lines Carnival Horizon
2. Carnival Cruise Lines Carnival Magic
3. Disney Cruise Line Disney Magic
4. FRS Caribbean San Gwann
5. MSC Cruises MSC Divina
6. Norwegian Cruise Line Norwegian Getaway
7. Oceania Cruises Oceania Riviera
8. Royal Caribbean International Empress of the Seas
9. Royal Caribbean International Allure of the Seas

"It's definitely a busy time for PortMiami,” said Miami-Dade County Mayor Carlos A. Gimenez. "I want to welcome all cruise visitors to Miami-Dade County and encourage them to explore all that our community has to offer. Cruise passengers are essential to the continued growth and development of the tourism industry in Miami-Dade and contribute millions of dollars to our local economy annually. That includes air travel, hotel nights, entertainment and shopping. I want to thank the more than 52,000 passengers we’re expecting this Sunday for selecting Miami as a destination.”

"PortMiami is home to the world's most renowned cruise lines,” said Chairwoman of the Economic Development and Tourism Committee Rebeca Sosa. “Last year the Cruise Capital of the World handled more than 5.6 million cruise passengers, welcoming each and every one with open arms and a smile. We’re more than ready for the 2018-2019 cruise season!”

Mein Schiff 3 Becomes First Ship Back in Dominica

Dominica recently welcomed its first cruise ship since Hurricane Maria hit the island as the Mein Schiff 3 called on Jan. 28 with more than 2,000 passengers visiting the island, according to a statement. 

Passengers from the ship engaged in shore excursions to Dominica’s famous Emerald Pool, Trafalgar Twin Falls, Bois Cotlette Estate and. Some participated in whale watching tours and experienced the island’s unique therapeutic black sand at Mero Beach.

Dominica also said it welcomed a delegation from Carnival Cruise Lines last week. In a prepared statement, Discover Dominica said the delegation met with local tour operators to assess various sites and attractions for future tour offerings. 

Discover Dominica also announced that all natural sites on the island managed by the Division of Forestry, with the exception of the Boiling Lake, Waitukubuli National Trail and Soufrière Sulphur Springs, are now open to visitors. Park wardens are there to attend to guests. Trail beds have been cleared, debris has been removed and information centres are back in operation. These beautiful and distinctive sites reflect the Nature Island’s resilience and the country’s boundless natural beauty.

Trafalgar Falls has received a great deal of attention since Hurricane Maria as well. The Visitor Reception facility has a new roof and work on the interpretation signage continues. The trail bed has been cleared of debris and restored, while the viewing platform has been replaced.

Carnival puts scents in a can for Caribbean promotion

Carnival Cruise Line on Wednesday set up a vending machine in New York's Greeley Square Park that dispensed cans filled with the scents of Caribbean destinations.

The novel promotion featured cans of Wild Banana Orchid from Grand Cayman, Puerto Rican Coffee from San Juan, Sugarcane Rum from St. Kitts and Island Coconut from Cozumel. The aluminium cans contained nothing but air and fragrance but could be "popped" like a traditional soft drink.

The vending machine, which also dispensed chances to win a free Carnival cruise, was set up in a heated tent. The promotion also featured a steel drum band and scents from the islands piped throughout the air.

Carnival said it developed the idea from research showing that that 95% of Americans agree that scent can trigger vacation memories and 56% agree that a scent motivated them to plan a vacation.

"Our #OpenFun campaign is designed to promote travel to the Caribbean by encouraging consumers to stop and smell the tropics, get a 'scents' of what a cruise experience might be like, and maybe win a cruise vacation," said Stephanie Esposito, director of digital marketing for Carnival Cruise Line.

The concept is part of the participatory and interactive marketing strategy pursued by Carnival chief marketing officer Kathy Mayor.

Winter is prime time for tropical tourism promotions in cold climates. Fort Lauderdale for several years advertised its beaches with a glass-enclosed flatbed truck that featured a real sand beach with a lifeguard stand and lifeguard.  The Florida Keys in 2014 dispatched a lime-green food truck to Toronto to hand out slices of key lime pie.

Couple Achieves Cruising Milestone with Carnival

Carnival Cruise Line's Carnival Liberty.

Two-hundred of anything is a lot. So if practice makes perfect, Bernard and Janice Caffary are getting pretty good at this cruise thing.

According to Fox News, Carnival Cruise Line "rolled out the red carpet" for the Lakeland, Florida couple earlier this month after they completed their 200th voyage with the cruise line.

The retired couple achieved the record feat in just 15 years, averaging more than a dozen cruises per year.

The Caffarys completed their 100th sailing aboard the Carnival Sensation in 2015 and are now eyeing the same milestone aboard the Carnival Liberty.

"We love the crewmembers," the couple told Fox News. "We have completed our bucket list of travels. We no longer book to go places but to travel with the crew. They are our family and we are in touch with many from hotel stewards to staff captains."

Carnival pulled out all the stops to recognize the Caffarys' remarkable accomplishment and reward them for their loyalty. Fox News reported the cruise line greeted them with signs at the terminal and onboard. Plus, the couple was celebrated with commemorative gifts and special onboard experiences. 

"[The Caffarys] were also the guests of honor during special VIP celebrations held both in the ship's atrium and the main show lounge attended by dozens of Carnival Liberty team members," Carnival PR Manager Vance Gulliksen told Fox News.

Despite having spent more than $175,000 on their previous trips, the couple has no plans to slow down. The Caffarys have already booked their next 30 Carnival cruises and will at the very least be frequenting the Carnival Liberty through the end of next year.

"We are now booked on the Liberty until December 2018," the couple told Fox News. "We hope to reach [our 100th] sailing on the Liberty just like we did on the Sensation."

The 2,974-passenger Carnival Liberty sails out of Port Canaveral, Florida year-round, offering three- and four-day roundtrip voyages to the Bahamas.

The next step for the Caffarys may be to move in. 

"It's not so unusual for men, women or couples who love cruising to take up residence on their favorite ship," said Telegraph Travel's cruise expert Jane Archer. "Princess Cruises once told me there were more than 100 passengers living on their ships."

Carnival Horizon to sail from NYC in summer 2018

Carnival Horizon to sail from New York

After a debut in the Mediterranean, the Carnival Horizon will spend the summer of 2018 cruising from New York.

The Horizon, the second ship in Carnival's Vista class, is scheduled to arrive in New York on May 23, 2018, after a 14-day repositioning cruise from Barcelona. It will sail from the Big Apple through Sept. 5 on eight-day cruises to the Caribbean, before redeploying to Miami on Sept. 22.

Carnival said the 4,000-passenger ship will make its maiden voyage on April 2, 2018, with a 13-day Mediterranean cruise round trip from Barcelona. A couple of seven-day Med cruises follow.

In addition to the new features introduced on the Carnival Vista, such as an IMAX theater and the SkyRide bicycle ride, there will be "a variety of unique dining and bar concepts and spectacular outdoor spaces found only on Carnival Horizon," Carnival said.

Carnival vows to 'rock the UK' as it unveils agent loyalty scheme

Carnival vows to 'rock the UK' as it unveils agent loyalty scheme

Carnival Cruise Lines has promised to "rock the UK" as it pledge to put travel agents at the heart of its UK business.

The cruise line launched its Travel Agents Rock campaign at the Vineyard in Newbury on Wednesday November 30.

The campaign features a new loyalty rewards scheme, online training programme and a chance for top selling agents during the wave period to win a trip to Ibiza next June.

Speaking at the event, vice president for UK and international sales Iain Baillie said: "Carnival is going to rock the UK, we are going to come rocking on your doors and bringing lots of fun, so let us in.

"We want agents to know that Carnival Cruise Line puts them in the centre of everything we do.

"We have restructured our UK business so that everyone internally will support you more."

Agents at the event welcomed the new campaign with head of cruise at TravelBag, Kevin Coles, saying the Travel Agents Rock campaign offered a "unique proposition".

Coles said: "This sends out a clear message that they want to work closely with their trade partners.

"They have really invested in their sales team meaning they have really invested in us as agents.

"Carnival Cruise Line has always been important to us and it is the lines who put themselves in front of agents that are the winners. Travel Agents Rocks is a winning promise to us."

The company will also hold Travel Agent Rock roadshows across the country in London, Birmingham, Manchester, Newcastle, Scotland and Ireland.

Karen Lake a sales executive from Cruise Nation said the regional shows would really benefit agents.

"The Travel Agents Rock programme is just amazing and will be so good for agents.

"The fact they're coming to regional places is fabulous.

"Its so hard for agents like us to get to London all the time so for them to come to us or near us is great."

The top 15 selling agents during the wave period will win a place on Carnival Cruise Line's trip to Ibiza Rocks, in association with Travel Weekly, in June next year.

Managing director of Cruise Nation, Phil Evans, said: "The Ibiza trip is just amazing and something I know all of my agents will really get behind.

"This is such a great way to help our agents learn more about Carnival Cruise and sell more of the product."

Head of product at Jetline Cruise, Martin Tanner said the loyalty programme rewards would also get agents supporting Carnival Cruise Lines.

Tanner said: "The Travel Agents Rock club will be great especially with agents able to earn £10 per point during December.

"Points really do me prizes and that is what our agents deserve.

"Agents can do all they can when selling cruise but they need the cruise lines to help them do that. This is now even more possible with the loyalty programme and the online training."

Carnival will also hold its first ever Rockstar Awards at the end of 2017 to honour their top selling agents as part of the loyalty programme.

Freedom’s Arrival In Galveston Marked With $100,000 Donation

Carnival Cruise Line marked the arrival of Carnival Freedom at its new year-round home port of Galveston, Texas on Saturday, Feb. 14, with a celebration honoring U.S. military personnel and their families.

In partnership with Operation Homefront service members and their families were treated to an overnight event featuring a variety of daytime activities, including a Carnival LIVE performance by music superstar Martina McBride, along with dinner and a full evening of entertainment, all compliments of Carnival.

Prior to McBride’s concert, Carnival presented a check in the amount of $100,000 to Operation Homefront.

“We’re excited to kick off Carnival Freedom’s year-round deployment from Galveston with a donation to an organization that touches so many lives and a special event for the brave men and women who serve our country,” said Christine Duffy, president of Carnival Cruise Line. “Martina McBride put on a fantastic show and we were thrilled to honor these deserving military families and provide them with an incredible day and night to remember.”



Carnival Freedom kicked off year-round departures from Galveston yesterday with a special six-day voyage to Mexico and will launch four- to seven-day cruises calling at ports throughout Mexico, the Caribbean, Bahamas and Florida beginning Feb. 21.  Carnival Freedom joins Carnival Triumph and Carnival Magic in Galveston. Together these three ships will carry more than 600,000 passengers annually from Texas — more than any other cruise line.

“Performing for these military families was an incredible honor. And everyone really enjoyed the outdoor setting on the ship’s deck,” said McBride. “I hope that everyone who was there had a special Valentine’s Day experience; I’m so glad I was asked to be part of it.”

“We’re thrilled Carnival Cruise Line honored these service members and their families by providing a truly memorable day and evening of onboard fun and exciting activities,” said Tim Farrell, chief operating officer for Operation Homefront.  “In that spirit, we're also grateful for Carnival Cruise Line’s generous gift of $100,000, which will help military families here in Texas and throughout the country.”

New cruise port at Dominican Republic's Amber Cove to open in October

An aerial view of Amber Cove.

Cruise passengers will have a new stop in the Caribbean in October when ships pull into Amber Cove port in the Dominican Republic.

The new port facility is expected to revive interest in the north coast of the Dominican Republic, which hasn't been a regular cruise stop since the 1980s, Carnival Corp. announced Wednesday.

Amber Cove adds more cruising cachet to the Caribbean, already the world's largest cruising market. It accounts for more than a third of the cruise business globally.

The Carnival Victory will be the first ship to visit the $85-million port on Oct. 6. Other lines in the Carnival family -- Carnival, Costa, Cunard, Holland America, German line AIDA and British-based P&O Cruises -- will follow suit later this year and in 2016.

Carnival Corp. was a partner in developing the new port facility. Ships (it was built to accommodate super-sized cruise ships) are expected to bring more than 250,000 cruise passengers to Amber Cove in its first year of operation, the announcement says.

The port is near the city of Puerto Plata (it made Travel + Leisure's Best Places to Travel in 2015 list) where there's an Amber Museum that displays insects and flowers trapped in the ancient resin and a marine park called Ocean World.

The new stop allows Carnival brands to offer more than 40 new shore excursions -- including beaches, water sports, culinary and cultural tours -- as well as new itineraries in the central Caribbean.

Thirteen ships across six Carnival brands are expected to make 57 port calls between October and April 2016.

Upcoming visits include Cunard's Queen Mary 2 on Nov. 22, the Costa Deliziosa on Dec. 31 and Holland America's ms Eurodam on Jan. 19.

Carnival: Agents didn’t get paid due to ‘glitch’

Carnival Cruise Line has fixed a “glitch” in its system that prevented the payment of commissions and refunds, according to an email that Joni Rein, the line’s vice president of worldwide sales, sent to travel agents on Wednesday.

Commissions and refunds due Jan. 22 will be paid Friday, Feb. 6, along with commissions and refunds processed between Jan. 29 and Feb. 4, Carnival said. Commissions and payments due for the following week, Jan. 23 through Jan. 29, will be paid Friday, Feb. 13, along with the current week’s payments.

One agent said that Carnival was three weeks behind on paying commissions to her agency, and another said that Carnival had missed one week of payments to his agency.

An agent told Travel Weekly that Carnival didn’t know about the lapse until agencies began calling the cruise line. She said that she had to call the cruise line and her sales rep to get a response.

She said Carnival responded with two emails: one on Friday, Jan. 30, saying it was working “’round the clock” to fix the problem, the second on Monday, Feb. 2, saying that it was having trouble fixing the problem because of Wave season.

On Wednesday, the agency received the email from Rein. It was a mass email to travel professionals and included information on the updated payment schedule.

“We sincerely apologize for any inconvenience this may cause and thank you for your understanding,” Rein wrote in the email. “Most importantly, we thank you for your continued support.”

Get away from it all? Cruise passengers want MORE.......

Get away from it all? Cruise passengers want MORE intrusion from the outside world with free wifi the innovation they'd most like to see on ships (...it can cost £20 an hour)

• Poll of 1,000 passengers found demand for internet access was top
• But logging on can prove costly...and the signal can struggle at sea
• Experts say younger travellers like to share holidays on social media 

By TOM KELLY FOR THE DAILY MAIL

With their on-board entertainment and air of relaxed seclusion, cruise liners seem the ideal place to get away from it all.

But it appears that what holidaymakers really want is more intrusion from the outside world.

Almost nine in ten passengers said free wifi and email access is the innovation they would most like to see on cruise ships, a poll found.

Get connected: nine in ten passengers said free wifi and email access is the innovation they would most like to see on cruise ships

With many now including smartphones and tablets in their luggage, travellers increasingly expect to be able to browse the internet even when far from land. And while many liners try to accommodate their demands with wifi hotspots, logging on can prove costly at up to £20 an hour.

There are also problems with repeated signal interruptions and slow service. ‘This is a particularly prevalent issue for younger families,’ said Sukie Rapal of Cruise.co.uk, which carried out the poll of 1,000 passengers.

‘Teenagers use their devices to stay in touch with friends on social media, access mobile applications and play games – meaning cruisers are susceptible to receiving a very unexpected cost at the end of their trip.’

The demand for better internet access is partly down to the falling average age of passengers, which the survey found has dropped from 60 to 55 years in the last decade.

‘With a 195 per cent rise in the number of searches for cruises on mobile devices this Christmas, it’s apparent that cruisers have become more tech savvy,’ she added.

‘Cruisers need to do their research to find the most reasonable rates for wifi use, because if they fail to do so, it could end up costing them more than the holiday itself.’

Get away from it all? No thanks: Many travellers increasingly expect to be able to browse the internet even when far from land

The poll also showed that world class entertainment came high up on cruisers’ wishlists, while around a fifth said their biggest demand was flat screen televisions in their cabins.

The least desired innovation was robot barmen, which have already been installed on a Royal Caribbean ship. Just one per cent said they were interested in seeing these on board.

The most popular ocean destination for this year is the Far East, while Europe’s Danube is the preferred river trip.

Carnival Vista the product of healthy competition

Business competition isn't always what it's cracked up to be. It led to ruinous price wars in the late 19th century in many industries.

But it's also a great goad to improvement. That seems to be what's happening in the cruise industry, especially in the contemporary market, where a remarkable series of interesting ships have been coming out of Europe's shipyards.

Judging by the renderings released last week, the latest to join the fray is the Carnival Vista, coming in 2016.

While still bearing the imprint of Funship 2.0, the Vista will have a number of novel elements not shared by other Carnival Cruise Line ships.

SkyRider, a recumbent cycle that runs a circuit around and above the sports deck, may be the most noticeable of the bunch. But there's also an IMAX theater, part of a Multiplex area; a new kaleidoscopic water slide; a casual seafood restaurant; an area of suites with hammocks; and a new approach to family staterooms. With the Vista, Carnival will become the first cruise line to brew its own beer at sea.

The cluster of new features is reminiscent of two other ships introduced in 2014: Norwegian Cruise Line's Norwegian Getaway and Royal Caribbean International's Quantum of the Seas. The new deck of indoor/outdoor restaurant space on the Vista’s Deck 5 looks remarkably like the Waterfront on Norwegian's Breakaway/Getaway ships.

Norwegian, Royal and Carnival have been rivals for more than 40 years, but their competition in ship design is as vital as it has ever been. Each is pushing the other to develop better and more exciting new features, and the benefits are accruing to cruise passengers who have a fantastic array of fun things to do on a ship.

And of course, there's a lot for travel agents to talk about and sell on these new ships. So here's a salute to healthy competition. Long may it reign.

Carnival Cruise Line to return to Europe

Carnival Cruise Line will make a return to Europe in 2016 when it launches new ship Carnival Vista.

The news comes after the line announced in May 2013 that it would have no ships sailing in Europe during 2014 and 2015, citing increasing airfares as the reason behind the decision.

New itineraries for summer 2016 on Carnival Vista include Athens, Barcelona, Dubrovnik, Izmir, Corfu, Livorno, Marseille, Messina (Sicily), Naples, Rome, Trieste and Valetta.

The ship will have its first European sailing on May 1 and will then have 18 sailings in Europe before moving on to New York in October. The ship's official homeport has yet to be revealed.

The ship will have the first IMAX cinema at sea, as well as new dining options, more alfresco dining and the biggest Waterworks of any Carnival ship. The ship will also have a new Havana pool at the back of the ship, with Havana cabana staterooms available to book.

Mark Tamis, senior vice president of guest operations, said: “I really feel and we do [at Carnival] that this is the greatest ship to date and certainly the best ship to come from Carnival Cruise Line.

“This is about building on past success. This is built of the success of Carnival Breeze and what is rolling out across the whole Carnival fleet.

“We set out to make this our most innovative ship to date. This is about creating connects and a connection to the sea. This ship, like no other ship, brings that all together.“

When the line announced it was pulling away from Europe in last year, the company said it didn’t believe Americans, who make up the vast majority of its passengers, would pay increased airfares to cross the Atlantic.

In May last year, agents were praised for switch-selling customers to book a Caribbean cruise with Carnival rather than a European one.

During a VIP agent trip on Carnival Breeze last year, Lynn Torrent, executive vice-president os sales and guest services, said the line’s bosses were watching the moves being made by other international brands. She said Carnival was sitting back and seeing what other lines were doing in the UK market before making a decision.

Seuss proving a coup for Carnival

With the addition of Dr. Seuss characters and the makeover of Camp Carnival into Camp Ocean on some of its ships, Carnival Cruise Line has more appeal than ever to the family cruise segment. 

The changes, announced a year ago, bring an instantly recognizable name to Carnival's kids offerings.

"For Dr. Seuss, as soon as you mention Cat in the Hat, they already know who it is," said Ana Klacinski, youth director on the Carnival Freedom.

It's a step up for Carnival, which competes at sea with characters from Nickelodeon (Norwegian Cruise Line), DreamWorks (Royal Caribbean International) and, of course, Disney on Disney Cruise Line.

Now Carnival offers a kids parade through the Freedom once each cruise, led by characters from "The Cat in the Hat," as well as a Green Eggs and Ham breakfast featuring Sam I Am.

At the same time, Carnival has significantly improved the kids facilities on the Freedom and other ships. Seuss is now playing on 10 of Carnival's 24 ships, and Camp Ocean has been installed on the Freedom, Breeze, Magic and Triumph.

The big change is to give each age group its own themed space to play in, from Penguins (ages 2 to 5) to Stingrays (6 to 8) to Sharks (9 to 11). Klacinski said kids are excited to see the play space has lost its day-care vibe.

"They have a name, but not only that, they have their own space that they don't have to share with anybody," she said. "And they love it." 

The Freedom also received a Dr. Seuss Bookville area adjacent to Camp Ocean. It provides space for unscheduled time that children and parents can play together and an introduction to Seuss books guests may not know.

Part of the magic of the Seuss parade is its mystery, Klacinski said. It begins with an announcement that Seuss characters are onboard and an invitation to gather in a lounge 15 minutes before the parade. No one knows quite what for. When the time is ripe, a chant begins: "Dr. Seuss is on the loose!"

One by one, the characters are introduced and then the parade begins, through the ship, with kids banging noisemakers and keeping the chant going until arrival at the ship's main theater, where they're invited on stage for a group reading of "The Cat in the Hat" while parents watch.

"It's like a good, family-friendly event and comedy show at the same time," Klacinski said.

The Green Eggs and Ham breakfast, held later in the cruise, attracted about 50 kids and parents on the cruise I was on. Food, including mint-green scrambled eggs, is served by wait staff attired as Thing One and Thing Two from "The Cat in the Hat," and Sam I Am appears to greet and hug kids.

Chuck Soukop, a passenger from Punta Gorda, Fla., said he was delighted with the upgrades to Freedom's kids programming. "It's nice to have something for the kids to do that isn't as expensive as Disney [Cruise Line]," he said.