Genting Cruise Lines Announces Comprehensive Onboard Health Protocols

Genting Dream Cruise.

Genting Cruise Lines has announced a new comprehensive onboard health plan for its Star Cruises and Dream Cruises brands.

“At Genting Cruise Lines, the safety and health of our guests and crew are of paramount importance to us," said Kent Zhu, President of Genting Cruise Lines. “As a responsible cruise company, it is our duty to adopt a pro-active approach to meet and also strive to exceed the growing expectations and concerns of the public. As such, we have carefully reviewed our prevention and response plan with the COVID-19 pandemic in mind to devise and provide enhanced and comprehensive measures across our fleet.

"We have taken the positive opportunity during this hiatus period to also implement comprehensive crew training to reinforce effective cleaning procedures, health and hygiene protocols and efficient guest interaction, which we will adopt as the new safety norm for our fleet and we hope for the industry too.

“The public will be pleased to know for instance, that all of Genting Cruise Lines’ ships allow for 100 per cent external fresh air to be filtered and supplied to each passenger cabin as well as onboard public areas ensuring a constant and healthy flow of fresh air throughout the vessels. Besides that, isolated wards are available in the Medical Centre and cabins can be converted into quarantine rooms if required.”

Genting Cruise Lines will also further collaborate with the China Cruise & Yacht Industry Association (CCYIA) to contribute to the publishing of a white paper for the cruise industry’s prevention and response plan against COVID-19, providing a comprehensive and unified standard for the cruise industry to ensure the safety and well-being of all cruising guests and crew, the company said.

 A further vote of confidence was also provided by the Asia Cruise Terminal Association (ACTA). In endorsing the measures, Chairman of  the ACTA, Singapore Cruise Centre said: “ACTA and all its members endorse Genting Cruise Lines’ initiative and pledge to support these procedures throughout its member ports located across the region including in China, Japan, Korea, Malaysia, Singapore and Taiwan.

Preventative Measures:

I. Embarkation and Disembarkation

• Mandatory temperature screening and pre-boarding health declarations for all guests.
• Infrared fever screening system at the ship gangway.
• The higher frequency with increased levels of sanitization and disinfection at the ship gangway and passenger walkways.
• Stringent checks for all embarking individuals including crew travel documents; guests aged 70 years and above to provide a doctor’s certificate of fitness for travel.
• Online check-in for guests to receive designated arrival time at the cruise terminal to minimize crowd congestion.
• Additional waiting areas for cruise boarding & disembarkation (with staggered times).
• Compliance with all local port and health authorities’ regulations.

II. Guest accommodations

• The higher frequency with increased levels of sanitization and disinfection in guest cabins with hospital-grade disinfectants, including:
  • Twice daily wipe-down of guest cabins.
  • Fogging of vacant guest cabins.
  • Twice daily wipe-down and fogging of guest cabin alleys.
• Clean and disinfect guest bathrooms with heavy-duty alkaline bathroom cleaner and disinfectant.
• Timely removal of food items from cabins to prevent spoilage and cultivation of microorganisms and bacteria.
• Timely housekeeping cabin turnover; bed sheets and linens professionally cleaned and disinfected at high temperatures
• Injection of diluted cleaning solution into drains to avoid clogged pipes and to prevent bacterial growth.
• In case of sickness, thorough cleaning and disinfection with hospital grade disinfectant or steam sterilization.

III. Common Public Areas

• All public areas onboard will undergo a two-tier sanitization process with a thorough cleansing, fogging and wiping using a hospital-grade disinfectant. Onboard venues and cleaning. .Frequency:
  • Elevators: Every 2 hours
  • Public areas and facilities: 2 – 10 times daily
  • Spa and amenities: Min 2 times daily
  • Other Public Areas: To adjust disinfection frequency accordingly
• Common public areas sanitized from 1-4 times daily and frequent touchpoints (handrails, lift buttons, table-tops, door handles etc.) sterilized every hour or less.
• Frequent usage of heavy-duty neutral PH floor-cleaning agent to disinfect all floor areas of the ship.
• Sanitizer dispensers are available at various public areas and crew members stationed at key onboard venues to provide hand sanitation.

IV. Food Hygiene Practices & Standards

• F&B restaurants/bar areas, including galleys, will be cleaned and sanitized 3 times daily, during and after service.
• Guests are encouraged to wash hands before entry and use sanitizer dispensers available at F&B outlet entrances/exits.
• Guest seating will ensure ample spacing; disposable cutlery will be provided, upon request.
• Self-service at F&B buffet restaurants will be suspended. All food & beverages will be served to guests by crew members wearing face masks & disposable gloves.
• Culinary use of wild animals and related products are strictly prohibited.
• Stringent procurement guidelines will be enforced and product sourcing from highly affected regions will be strictly prohibited.

V. Entertainment and Recreational Activities

• Theatres will be sanitized before and after each show; 3D glasses disinfected before and after guest usage (if applicable).
• Cleaning and disinfection of all toys, games and Kids’ Club facilities twice daily and/or after every use.
• All duty-free shops and entertainment venues will be disinfected twice daily before and after service.
• All recreational equipment will be disinfected every 2 hours before guest usage.
• Guests capacity will be limited to half the venue capacity to provide ample space between guests.
• Sanitizer dispensers will be readily available at various venues including entertainment venue entrances/exits.
• Tour coaches will be limited to half capacity & sanitized frequently; training for tour operators based on guidance from the WHO.
• Spa & Gym facilities will be sanitized prior to and after usage by guests.

VI. Fresh Air Ventilation Systems

• 100% external fresh air is filtered and supplied to cabins and onboard public areas.
• Air filters and cooling coils thoroughly checked, cleaned and replaced to ensure healthy air quality.

VII. Medical Centre

• Isolated wards available in the Medical Centre
• Contaminated items and medical waste will be properly sealed and disposed of according to health and safety guidelines.
• Used face masks and protective equipment disposed at designated central collection points.
• Medical equipment and waste bins cleaned, disinfected and washed twice daily with hospital-grade disinfectant.

VIII. Crew Members Practices & Standards

• Twice daily temperature checks.
• All Frontline crew are required to wear face masks.
• Housekeeping and F&B crew required to wear disposable gloves.
• The designated crew may also wear protective garments and eye protection if required.
• All crew to use anti-bacterial hand soap for at least 20 sec to sanitize hands.
• Medical Centre Isolation Area staff related to suspected cases are required to:
  • wear adequate personal protection (face mask, eye protection, disposable gloves & disposal outer garment.
  • follow proper handwashing practices before and after work duty.
  • update personal health information daily.
• Provide Training Workshops and pertinent information on health and safety preventive measures.
• Reduction of crew movement.