So close yet so far: Disappointment on the Norwegian Sun

Lori Osgood's clients were eager to visit Cuba for the first time this week when they were to cruise into Havana aboard the Norwegian Sun. The group had been planning their family cruise since last November.

It was not to be. 

The Trump administration's new regulations implemented on Tuesday forced cruise lines to immediately remove Cuba from all itineraries.

"They were excited to soak in all that Havana had to offer -- the sights, sounds, people and culture," said Osgood, a Cruise Planners travel advisor in Jacksonville, Fla. "They are disappointed that they missed their chance."

Instead of Havana, the Norwegian Sun's passengers headed to Nassau, Bahamas. Norwegian informed passengers with an announcement on the ship. 

"I sell a fair amount of Cuba and am saddened that many of my clients who were planning to travel there will not have the opportunity to do so, at least not in the foreseeable future," she said. 

As for cruise travellers already booked for Cuba, she will spend "a few extra hours to make sure our clients who were supposed to go to Cuba are well taken care of."