The cellphone debate

Technology brought us together in 2013, but in an unexpected way: It brought about the Great In-flight Phone Debate, an apparently one-sided discussion in which we all finally agreed on something. Nobody seems to want to listen to cellphone chatter on commercial airline flights.

As the Federal Communications Commission began the process of ending its ban on technical grounds, it pointed out that it will be up to the airlines to decide whether to offer passengers the option of using their wireless phones for text, email, Web browsing and/or voice calls.

But will it?

The mere prospect has led to such an extraordinary outpouring of angst and outrage that politicians are taking notice. Bills have been introduced in Congress to ban cellphone calls in flight, and Transportation Secretary Anthony Foxx asserted that his department already has -- and will try to use -- the legal authority to settle the question.

This demonstration of government responsiveness is interesting, but is this pre-emptive intervention really necessary?

As we report in the news pages today, a growing number of international airlines -- including some with reputations for excellent service -- are already using the technology, and their passengers are not rebelling, starting fistfights or jumping out of windows.

Although U.S. consumer confidence in airlines is understandably in, shall we say, a recovery mode, the international experience to date has shown that, in the words of Kevin Rogers, the CEO of wireless provider AeroMobile, the airlines are "quite capable" of managing this. He pointedly concluded, "You don't need to regulate it." 

We hope Congress and the Department of Transportation (DOT) get the message. Although the airline industry was deregulated in 1978, the industry's customer relations are still heavily encumbered by federal rules. We don't think the government should add to that burden without a compelling demonstration of need.

There is also the risk that pre-emptive congressional or DOT action at this stage could create jurisdictional battles that don't need to be fought. Will any U.S. rule stop at the water's edge? Will it apply to foreign airlines in U.S. airspace or on their inbound flights to the U.S., as other DOT rules now do? How will foreign governments react?

If common sense and market forces can settle or avoid any of these questions, the government should stay in standby mode. We will surely need it if there's a market failure, but are we really so sure the market will fail?

FCC to start rulemaking process on in-flight cellular services

By Andrew Compart

Federal Communications Commission (FCC) commissioners voted 3-to-2 on Thursday to proceed with proposed rulemaking that would let passengers use mobile voice, data and text service in flight on airlines that equip their aircraft to provide it.

But hours before the FCC's vote, the Department of Transportation said it might ban the use of cell phones for in-flight calls.

A bill to ban such calls on domestic flights also was introduced in Congress this week by Rep. Bill Shuster (R-Pa.), chairman of the House Transportation and Infrastructure Committee.

The result could be an outcome that provides for the use of the devices for in-flight texting, email and  but not for calling, at least not while in U.S. airspace.

The OnAir and AeroMobile systems already in use on nearly 30 foreign carriers— about 20 of which allow calls — make it easy for the airline to separately shut off the voice call functionality at any time.

The FCC rulemaking, if ultimately adopted, would not force airlines to allow such usage; each carrier would decide whether to install the system and what to let passengers use it for.

But even the potential for cell phone calls during a flight sparked an angry reaction from people who fear their flights will be disrupted by loud and personal conversations.

Commissioners acknowledged those concerns, even as most of them voted to proceed with the Notice of Proposed Rulemaking anyway. Their job, some of them said, is simply to decide whether airlines can provide this service without interfering with wireless connections on the ground.

“This is a rule about technology; this is not a rule about usage,” said Chairman Thomas Wheeler.

“I don’t want to listen to the personal conversations or the business deals of the person sitting next to me on a flight,” he continued.

But the FCC’s job is to determine communications rules, and if there is technology that eliminates potential interference, “then we ought to eliminate the rule,” Wheeler said.

Commissioner Mignon Clyburn agreed that a “robust debate” about in-flight calls “should not make us keep outdated and technical rules.” If the public does not want in-flight calls, she said, “I expect airlines would hear that opposition and govern themselves accordingly.”

Airlines might not have that choice. Transportation Secretary Anthony Foxx said the Transportation Department will use its aviation consumer protection authority to decide whether allowing in-flight calls “is fair to consumers.”

The agency “will now begin a process that will look at the possibility of banning these in-flight calls,” Foxx said. The DOT did not immediately describe what that process will entail.