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21 February 2013
Dear Valued Travel Partner,
We realise many of you have been following last week's
events on the Carnival Triumph and I wanted to take this opportunity to
provide you with some information.
Let me begin by saying that all of us at Carnival
deeply regret the hardship our guests had to face during their days on board
the ship. Our number one concern was to ensure the safety and welfare of our
guests and crew and to get them home as soon as possible. Our shipboard and
shore side teams worked tirelessly to take care of them and minimise their
discomfort and inconvenience. We also focused on making sure their loved ones
had a direct link to our Family Support Centre where they could obtain round
the clock information on their family and friends on board.
Now that all the guests are safely home, our efforts
are firmly focused on the on-going investigation into the root cause of the
fire and what measures we can take to ensure this does not happen again.
These efforts are taking place in collaboration with the U.S. Coast Guard and
other independent parties. We know, however, that preliminary investigations
indicate the cause of the fire was the result of a leak in the fuel return
line for the number 6 diesel generator.
The safety and security of our guests remains of the
utmost importance to all of us here at Carnival. All our ships are safe and
secure. All of them meet, and in many areas exceed, all regulatory standards.
I promise we will continue to investigate in order to understand what took
place and to learn what steps we can take to improve going forward.
We know that holidaymakers can choose from a vast
variety of options, and that they – and you – expect a fantastic cruise
holiday from us. We are very sorry that this time we did not deliver.
I really value your support for Carnival Cruise Lines,
and in encouraging British holidaymakers to select a cruise on our ships. We
hope you will continue to do so in the future, and we will endeavour to do
everything we can to make our experiences as memorable and fun as possible
for your customers.
Thank you again for your support.
Yours sincerely,
Adolfo M. Pérez
Managing Director, UK and Ireland
Carnival Cruise Lines
© 2013 Carnival Cruise Lines |
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