Wednesday, 17 September 2014

Carnival's vacation guarantee renewed

Carnival's vacation guarantee renewed

By Tom Stieghorst

Carnival Cruise Lines is renewing its Great Vacation Guarantee for another year, after guests used it 47 times to get refunds since its debut in September 2013.

Since then, about 4.5 million people have cruised with Carnival. Jim Berra, Carnival's chief marketing officer, said someone is statistically more likely to date a supermodel than to ask for a refund, based on those figures.

The guarantee provides for a 110% refund, complimentary transportation home and a $100 shipboard credit on a future cruise if guests are dissatisfied with their vacation for any reason.

The guarantee must be invoked within the first 24 hours of the cruise. The program applies to U.S. and Canadian passengers only and those using it must have a valid passport to return to their countries by air.