Monday, 11 November 2013

Carnival Corp. looks to better leverage scale with restructuring

By Tom Stieghorst
Royal Princess shipFORT LAUDERDALE — The recent reordering of top executive roles at Carnival Corp. demonstrates the growing focus of Arnold Donald, the company’s new CEO, on bringing tighter coordination to the sprawling company’s 10 cruise brands.

At the same time, analysts and industry observers said last week that it provides new horizons for executives that have been with Carnival Corp. brands for years and are ready for bigger responsibilities.

In one intriguing change, a newly formed Holland America Group would, for the first time, consolidate the supervision of two West Coast-based brands, Holland America Line and Princess Cruises, under a single executive.

Wall Street analyst Tim Conder said he expects that the moves, over time, will lead to greater sharing of data to enhance cross-selling and up-selling among Carnival’s brands.

In an investor note, Conder, a Wells Fargo analyst, said that Donald is taking steps that pave the way to “further utilize the company’s scale and consumer data for revenue and cost leverage.”

At Travel Weekly’s Cruise World event here last week, Donald downplayed some of the emphasis on centralization but then pointed to the brands’ joint operations in Alaska as a model.

“That’s an opportunity to take advantage of our scale,” Donald told CruiseWorld attendees in a keynote speech. “Rather than have two brands with their own motorcoaches, their own rail lines, their own hotels, by combining things, we can be more efficient for the guests.”

He nevertheless emphasized that HAL and Princess will continue to have distinct brand identities.
Arnold Donald at CruiseWorldEarlier in the week, Carnival announced a flurry of promotions that left its executive suite a changed landscape. Four senior Carnival executives were given new roles, three of them stepping up to bigger responsibilities:

• Jan Swartz. Previously executive vice president of sales, marketing and customer service, Swartz, 43, becomes president of Princess Cruises, a role in which she will oversee 17 ships and 22,000 employees in 60 countries. With Swartz’s promotion, Princess becomes the largest cruise line ever headed by a woman.
“She has my full support as she embarks on her new role,” Donald said in announcing her appointment.

• Alan Buckelew. Previously president and CEO of Princess, Buckelew, 64, becomes COO of Carnival Corp. In that role, his portfolio will include maritime and port operations, information technology, ship retrofits and newbuilds, research and development, risk assessment, quality assurance and group strategy and global operations.

Buckelew will also have oversight of Carnival Asia, headed by former Costa Cruises CEO and Carnival Corp. board member Pier Luigi Foschi.

• Stein Kruse. Now president and CEO of Holland America Line, Kruse, 55, becomes CEO of the new Holland America Group, comprising HAL, Princess, Seabourn Cruises and the Holland America and Princess land operations in Alaska.
Kruse will also become chairman of Manco, the U.K.-based entity that oversees Carnival Australia, a role currently filled by Carnival Corp. Chairman Micky Arison.

• Howard Frank. Formerly Carnival Corp.’s vice chairman and COO, Frank, 72, becomes special adviser to the CEO and the chairman. Frank will also continue in his role as chairman of CLIA, a job that has increasingly occupied his attention.

All the changes take effect Dec. 1.

In a statement announcing the switch of Frank’s role, Arison noted that he and Frank have set Carnival’s course at the corporate level for more than two decades.

“For the last 25 years, Howard and I have worked side by side, and I could not have asked for a better business partner,” Arison said.

Recent changes at the top this year, including both the CEO and COO positions, mean that new personalities who were not at Carnival’s helm in 2013 will be leading the corporation next year.

That said, Arison remains chairman and the largest shareholder, while Frank’s decades of experience will prolong his influence. Carnival did not say whether Frank will be renominated to its board.

Conder said the changes were not likely to be disruptive and were part of succession planning at the $27 billion company, particularly in the case of Frank.
He noted that Buckelew has had a “long, experienced career in various operating, financial and executive roles at Princess and Cunard.”

The other executives moving up also have solid credentials. Swartz, who will report to Stein Kruse, holds a master’s degree in business administration from Harvard, a consulting background at Bain & Co. and has worked for Princess since 2001.

Kruse, who will now report directly to Donald, has been president of Holland America Line for a decade.

Scott Koepf, vice president of sales for Avoya Travel, said that Carnival has a deep bench when it comes to executive talent.

“There have been a number of lessons learned in the past few years,” Koepf said. “Now they’re making sure talent is spread around to all of the brands.”

Whether more changes could be coming in either personnel or corporate structure remains an open question. With the creation of Holland America Group, Carnival has streamlined its brand reporting.

There is Carnival Cruise Lines, the largest of the brands, headed by President Gerry Cahill. The North American brands report through Kruse. And the European brands, including Costa, Aida and Ibero, are headed by Costa Cruises Chairman Michael Thamm.

Carnival’s U.K. legacy operations are less tidy. P&O Cruises is under Carnival U.K., headed by David Dingle, but P&O Australia, headed by Ann Sherry, now will be overseen by Kruse. And Cunard Line, while under the control of Dingle, shares a U.S. sales operation with Princess in Los Angeles.

At CruiseWorld, Donald hinted that new brands may be coming into the mix at Carnival. Asked why there was no upper-premium brand comparable to Oceania Cruises, Donald responded, “We’ll see.”

He added: “There are other segments that exist that nobody’s addressed. Finding those segments that are large enough to support ongoing capacity is a key to future success.”

In the short term, Conder said, Carnival Corp.’s key to success lies in the continued turnaround of the Carnival Cruise Lines brand.

In his note, he told investors that shares of Carnival will stay largely unchanged until mid-March, when it may be clearer how the eponymous cruise line’s reforms are progressing.

“We believe it will likely be 2015 before legacy ship retrofit issues are behind and brand reputation rebuilding along with improved operating approaches begin to bear fruit,” he wrote.