Thursday, 9 October 2014

HAL cancels 3rd Canada/New England cruise

HAL cancels 3rd Canada/New England cruise

By Jerry Limone

Holland America Line has cancelled a third consecutive Canada/New England voyage due to a technical problem with a propeller. 

The seven-day sailing of the Veendam was scheduled to depart Quebec for Boston on Oct. 11; an Oct. 2 cruise from Boston was cancelled last week.

Since cancelling a Sept. 28 departure from Quebec, HAL had been doing repair work on the Veendam in Quebec. However, on Friday HAL said it had been determined that a complete repair can only be made in a drydock. 

HAL said the ship would sail under its own power without guests from Quebec to Philadelphia, where the drydock work will take place. 

“We are profoundly sorry for the disappointment of our guests who have been impacted by these required repairs,” HAL said.

Guests booked on the seven-day Oct. 11 sailing will receive a full refund of their cruise fare plus a future cruise credit of 100% of their cruise fare paid. In addition, HAL said it will reimburse non-refundable expenses such as missed tours and excursions that were purchased through Holland America Line.