Wednesday, 17 April 2013

Letter to Agents from Carnival Corp.



Dear Valued Travel Partner,

Our goal is to drive continual improvement across all aspects of our customer experience. To that end, we launched an operational review this February to learn all that we could from recent incidents and find new solutions. Today, we are announcing a fleetwide enhancement program and will be investing more than $300 million to expand the availability of hotel services in the rare instance of a shipboard event that involves the loss of primary power. Please see attached for the Press Release. In addition, we will also reinforce key shipboard operating systems and add new technologies to further prevent a potential loss of primary power. Work is underway and you can learn more about these initiatives in this brief video.

It's important to note that all of our 24 vessels operate safely today, and have strong systems in place to prevent, detect and respond to emergency situations. We meet or exceed all current regulatory requirements and are committed to delivering our guests a safe, reliable and enjoyable holiday experience.

With our investment, we will introduce new technologies and enhance current systems to our fleet. Additionally, we are forming a new Safety & Reliability Review Board comprised of leading third party experts from organizations such as United States Navy, United States Coast Guard, as well as leading airlines and equipment manufacturers. The addition of external experts to our new Safety & Reliability Review Board will provide us with further expertise and perspective in support of our goal of continuing to drive constant improvement.

I want to take this opportunity to thank you for your loyalty to Carnival Cruise Lines. My goal as the leader of Carnival Cruise Lines is to improve everyday across all aspects of your experience with us. I want to assure you that we will do everything we can to continue to improve our product and provide your clients with a fun and memorable cruising experience.

Sincerely,
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Gerry Cahill
President and CEO
Carnival Cruise Lines
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