Friday, 4 March 2011

HAL offers early embarkation program


By Donna Tunney
Holland America Line launched Stateroom Direct Service, a program that it says simplifies the boarding process by giving guests immediate access to their staterooms upon embarkation.

Under the program, staterooms will be ready as early as 11:30 a.m., and passengers no longer will have to check their carry-on bags and wait in public areas while staterooms are being prepared. Additionally, arriving guests will receive their luggage earlier and will be offered the opportunity to have a buffet lunch.

The initiative, in place on all of the line's 15 vessels, is part of HAL's Signature of Excellence enhancement program.

"Holland America Line is always seeking new ways to enhance our on-board cruise experience, and through this streamlined boarding process guests can now get into their staterooms earlier and begin enjoying their vacation sooner," said Richard Meadows, executive vice president, marketing, sales and guest programs.